Tommy Hilfiger Floor Supervisor- West Des Moines, IA - Pvh (West Des Moines, IA)
ESSENTIAL COMPETENCIES, DUTIES AND RESPONSIBILITIES (including but not limited to):
FUNCTIONAL SUCCESS FACTORS:
Delivers Business Results:
Utilizes all company tools to drive results Self-driven, results-oriented with a clear business focus Ability to speak to local and big picture company goals and initiatives Managing Customer Service:
Assist in ensuring TH Customer Service program is being executed to standard Ability to train, develop, and execute S.
G.
M.
and TH Customer Service skills Customer Service passion demonstrated through service results and recognition Effectively trains, monitors and executes Direct Replenishment and Recovery process.
Adheres to Company Personal Appearance Standards to professionally represent the Tommy Hilfiger image Managing Merchandising:
Ability to assist in making business decisions based on current sell-through strategies FLOOR SUPERVISOR JOB DESCRIPTION & QUALIFICATION Updated April, 2011 Managing Store Operations:
Knowledge of and adherence to all policies and procedures Ensures daily management of sales, payroll, controllable expenses, goals and company initiatives Able to innovate and enhance training delivery when necessary based on learner Utilized effectively all corporate tools and programs Assist in aligning team with activities that will ensure that business goals are met Ensures store has all necessary tools (i.
e.
Supplies, resources, binders, etc.
) Managing Human Resources:
Effective performance management of store team- including coaching and development Assist store management with interviewing, hiring, and orientation process Comfortable with repetitive training delivery, understanding that it may look different based on how each of the learner comprehends training Effectively participates in weekly management meetings and quarterly staff meeting Ability to set clear actionable goals for self and team STRATEGIC SUCCESS FACTORS:
Teamwork:
Maintains respect of peer group, staff and supervisor Effective communication through appropriate channels Utilizes excellent organizational, time-management, and problem resolution skills in a fast-paced, dynamic environment Demonstrated success in motivating and leading a team, change management, and problem solving skills Ability to influence, coach and mentor Communicates honestly, openly and constructively Clear and concise communicator (verbal & written) Teambuilding:
Enthusiasm, passion and commitment to the TH brand Empathetic towards other s point of view and needs Strong interpersonal skills with the ability to build partnerships FLOOR SUPERVISOR JOB DESCRIPTION & QUALIFICATION Updated April, 2011 Agility:
§ Flexible and solution oriented Displays flexibility in adapting to changing conditions by demonstrating the ability to reset priorities based on store and business needs Aligns all store activities to ensure all business goals are met Ability to modify delivery style to ensure understanding of the learner Takes on additional assignments and work when needed Maintains a sense of urgency Meets deadlines Results Oriented:
Self motivated Persevering and persistent Ability to drive a result-oriented sales team Experienc Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
FUNCTIONAL SUCCESS FACTORS:
Delivers Business Results:
Utilizes all company tools to drive results Self-driven, results-oriented with a clear business focus Ability to speak to local and big picture company goals and initiatives Managing Customer Service:
Assist in ensuring TH Customer Service program is being executed to standard Ability to train, develop, and execute S.
G.
M.
and TH Customer Service skills Customer Service passion demonstrated through service results and recognition Effectively trains, monitors and executes Direct Replenishment and Recovery process.
Adheres to Company Personal Appearance Standards to professionally represent the Tommy Hilfiger image Managing Merchandising:
Ability to assist in making business decisions based on current sell-through strategies FLOOR SUPERVISOR JOB DESCRIPTION & QUALIFICATION Updated April, 2011 Managing Store Operations:
Knowledge of and adherence to all policies and procedures Ensures daily management of sales, payroll, controllable expenses, goals and company initiatives Able to innovate and enhance training delivery when necessary based on learner Utilized effectively all corporate tools and programs Assist in aligning team with activities that will ensure that business goals are met Ensures store has all necessary tools (i.
e.
Supplies, resources, binders, etc.
) Managing Human Resources:
Effective performance management of store team- including coaching and development Assist store management with interviewing, hiring, and orientation process Comfortable with repetitive training delivery, understanding that it may look different based on how each of the learner comprehends training Effectively participates in weekly management meetings and quarterly staff meeting Ability to set clear actionable goals for self and team STRATEGIC SUCCESS FACTORS:
Teamwork:
Maintains respect of peer group, staff and supervisor Effective communication through appropriate channels Utilizes excellent organizational, time-management, and problem resolution skills in a fast-paced, dynamic environment Demonstrated success in motivating and leading a team, change management, and problem solving skills Ability to influence, coach and mentor Communicates honestly, openly and constructively Clear and concise communicator (verbal & written) Teambuilding:
Enthusiasm, passion and commitment to the TH brand Empathetic towards other s point of view and needs Strong interpersonal skills with the ability to build partnerships FLOOR SUPERVISOR JOB DESCRIPTION & QUALIFICATION Updated April, 2011 Agility:
§ Flexible and solution oriented Displays flexibility in adapting to changing conditions by demonstrating the ability to reset priorities based on store and business needs Aligns all store activities to ensure all business goals are met Ability to modify delivery style to ensure understanding of the learner Takes on additional assignments and work when needed Maintains a sense of urgency Meets deadlines Results Oriented:
Self motivated Persevering and persistent Ability to drive a result-oriented sales team Experienc Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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