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Workforce Capacity Sr. Analyst International Branch Bilingual Spanish - Citi (Sioux Falls, SD)

Reference Code: 13047294 Sioux Falls, SD, USA Education Level: Bachelor's Degree Description The Workforce Cap Sr. Analyst handles occasional complex and variable issues with significant cross-departmental and departmental impact; This position will support international Branch Workforce; Acts as an expert in an area of workforce management, utilizing that skill across multiple departments within workforce; Acts as seasoned professional in an area or workforce management, overseeing a segment(s) of workforce management; Recommends new work procedures; Partners with the operation team(s) and other departments within workforce; Mentors lower level analysts. Interface.d3818525e342.row1\" class=\"contentlinepanel\" title=\"\" style=\"\"> Interface.d3818525e344.row1\" class=\"inlinepanel\" title=\"\" style=\"DISPLAY: inline\"> Qualifications Bachelors degree or equivalent experience 7+ years in call center environment Bilingual – Fluent in Spanish required Strong organizational skills Strong project management skills Strong communications skills Strong analytical skills with understanding of regression analysis Strong interpersonal skills Base knowledge of eWorkforce Management or comparable scheduling software (CMS, EWFM, Global 360) Strong skill set in Microsoft Office products Experience management multi-site schedule efficiency Experience in forecasting call volumes and AHT for multi-site/multi-function environment Source:

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