Clinical Client Relations Manager - GoAhead Solutions (des moines, iowa)
Company Description:
Job Description:
Duration:
3 month contract to hire Essential Duties/Responsibilities; Accountable for:
Partners with the Clinicians Sales Team to strategize, drive, monitor, and support assigned accounts to enable clients with full utilization of clients Clinicians products. Develops and executes unique Service Plans for assigned accounts that target customer's key strategic business initiatives and pain points. Proactively monitors renewal risk factors such as product usage, customer pain
points, customer satisfaction, support tickets, training needs and other activities to proactively engage clients in increasing usage. Uses Creating Client Value (CCV) techniques to initiate meaningful discussions with customers which drive unique Service Planning and execution. Engage in listening and questioning techniques; anticipate/deliver appropriate follow:
up questions to gain additional information relevant to a situation or business challenge. Secure renewals in partnership with the Sales organization. Consistently meet stated targets and goals; Embraces and organizes around business metrics and goals. Serves as liaison between customer facing personnel, key customers, sales, and the product team, communicating what is learned about such issues as workflow, customer preferences, data requirements, hospital information systems, etc. Recommends product enhancements to the product development team based on customer interaction and feedback. Develops long:
standing strong relationships with key customer stakeholders through active cultivation and customer service to support initiatives that continue to drive product usage and value realization. Works with the Sales, product management, implementation, technology, and other internal support teams/resources to ensure day:
to:
day service is effectively meeting client needs and value is being recognized by client. Drives and organizes client specific and/or regional education seminars, technology and/or skills fairs, user groups, and value based on:
site client engagements. Understand and articulate strengths, differentiation, weaknesses, opportunities and threats in competitive offerings. Uses Salesforce to document customer activity and service planning. Produce Client Engagement Trip Summaries and generate customer success stories. Other Duties/Responsibilities Other duties as assigned. Supervision Does not supervise others. Directly supervised by Manager, Client Services and Education. Job Qualifications Required Knowledge, Skills and Attributes Strong interpersonal skills with the ability to clearly and concisely communicate both in verbal and written fo Source:
http:
//www.tiptopjob.com/jobs/29831449_job.asp?source=trovitEstimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Duration:
3 month contract to hire Essential Duties/Responsibilities; Accountable for:
Partners with the Clinicians Sales Team to strategize, drive, monitor, and support assigned accounts to enable clients with full utilization of clients Clinicians products. Develops and executes unique Service Plans for assigned accounts that target customer's key strategic business initiatives and pain points. Proactively monitors renewal risk factors such as product usage, customer pain
points, customer satisfaction, support tickets, training needs and other activities to proactively engage clients in increasing usage. Uses Creating Client Value (CCV) techniques to initiate meaningful discussions with customers which drive unique Service Planning and execution. Engage in listening and questioning techniques; anticipate/deliver appropriate follow:
up questions to gain additional information relevant to a situation or business challenge. Secure renewals in partnership with the Sales organization. Consistently meet stated targets and goals; Embraces and organizes around business metrics and goals. Serves as liaison between customer facing personnel, key customers, sales, and the product team, communicating what is learned about such issues as workflow, customer preferences, data requirements, hospital information systems, etc. Recommends product enhancements to the product development team based on customer interaction and feedback. Develops long:
standing strong relationships with key customer stakeholders through active cultivation and customer service to support initiatives that continue to drive product usage and value realization. Works with the Sales, product management, implementation, technology, and other internal support teams/resources to ensure day:
to:
day service is effectively meeting client needs and value is being recognized by client. Drives and organizes client specific and/or regional education seminars, technology and/or skills fairs, user groups, and value based on:
site client engagements. Understand and articulate strengths, differentiation, weaknesses, opportunities and threats in competitive offerings. Uses Salesforce to document customer activity and service planning. Produce Client Engagement Trip Summaries and generate customer success stories. Other Duties/Responsibilities Other duties as assigned. Supervision Does not supervise others. Directly supervised by Manager, Client Services and Education. Job Qualifications Required Knowledge, Skills and Attributes Strong interpersonal skills with the ability to clearly and concisely communicate both in verbal and written fo Source:
http:
//www.tiptopjob.com/jobs/29831449_job.asp?source=trovitEstimated Salary: $20 to $28 per hour based on qualifications.
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